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Since it launched in 1993, Admiral’s story has been a remarkable one. The company has grown from a small start up to one of the largest car insurance providers in the UK, with a presence in seven countries. Yet it has managed to retain its small-company culture and has won several awards for being a great place to work. It is still based in South Wales where it is one of the largest employers.

Gareth Roberts, Admiral’s Training Manager, says that a key factor has been the Company’s philosophy towards developing its people. “Employees are our greatest resource and their competence translates into better engagement. The chance to develop careers and improve skills is paramount in ensuring our staff are happy”.

Admiral Group has around 70 trainers working in teams throughout the business, providing skills-specific training to the Group’s contact centres and support departments. All staff receive extensive induction training including service, sales, sector knowledge, product awareness and team skills.

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