...are relevant to everyone involved in L&D:
West Sussex County Council
Servicing the diverse training needs of West Sussex County Council’s 24,000 members of staff across five sites is quite a challenge, particularly when funding and resources are limited, yet there is an assumption that externally sourced training must be superior to internal provision. With the help of TAP, this is a perception Learning Solutions Manager Julie Ferroni is determined to overturn.
A demonstrable return on training investment is a top priority for the Learning Solutions team. With a surge in demand for existing and new courses, lack of time and resources and a new budgetary system for training to contend with, Julie decided action was required to embed quality into the training process: she put her entire staff through The Training Foundation’s TAP Delivery Skills Refresher course.
"I was already a TAP convert having gone through the programme when I was training manager at the local Health Trust," she says. "I particularly like the fact that you can benchmark your skills against a proven methodology that really means something out in the marketplace. Unlike other courses, you don’t just get the qualification for turning up, you really have to work hard to get it."