Firms supplying support services must focus on quality assurance
to maintain client satisfaction and confidence
TAP enables QA for all internal and external learning learning events.
The TAP Certified Assessor programme, available to Accredited L&D
Partners, enables Heads of Learning to quality assure their services
and to raise the L&D function's credibility internally and externally
"We always struggled with how to evaluate our
trainers in a fair, objective way. We then
partnered with The Training Foundation who
used their TAP methodology to evaluate and
train our permanent and associate trainers.
It has been superb and has really helped us
evaluate our trainers and feed back to them in a
very pragmatic way. I would have no hesitation
in recommending this evaluation method."
Stuart Lowry, Training Director, Capita