Talking TAP

The TAP Qualified Professional Newsletter

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August 10th 2009 Volume 2, Number 6

In This Issue

Monthly Features

Dates for your diary

Every year The Training Foundation takes part in a wide range of Learning and Development related events. TAP Qualified Professional LinkedIn members will receive advance notice and special registration privileges. Jot these dates in your diary!

TAP Partners networking event 16th September: The Training Foundation, Coventry 

WORLD OF LEARNING 2009: NEC, Birmingham 30 September & 1 October 2009, World of Learning 2009:

Contact us

Welcome from Claire Brookes

Claire Brookes
Hello All,

I hope that you enjoying reading though our Summer Newsletter, even though the August sunshine has been rather elusive so far!!  The UK wide TAP Roadshow is proving to be very popular, so if you would like to become a Trainer-of-Choice, or to gain the TAP certificate in Training Delivery Skills do take a look at the article below to see available dates and locations near you!

Our TAP Partner of the month is NATS – the leading provider of Air Traffic Control Service for UK airspace.  They explain how their Silver TAP Partnership status gives them a real point of differentiation by showing potential clients that NATS are constantly aspiring to achieve the highest standard of Training – TAP.

While Tawfiq Sleett, our TAP qualified Professional of the Month, explains the benefits from gaining our TAP e-Learning Implementation.  You can also read more on the TAP e-Learning Implementation as its our TAP Qualification of the month.

As always, if you would like to promote yourself as the TAP qualified Professional of the Month  or if your organisation is a TAP Partner and you would like to be listed as a TAP Partner of the Month please contact me on 02476 411 288 or email me at

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TAP Roadshow

TAP Roadshow, Autumn 2009 -We are bringing TAP to you this Autumn!

Feedback in the recent 2009 TAP Survey indicated that many clients are currently experiencing budget difficulties, particularly affecting travel and accommodation expense. In response to these concerns, we are bringing TAP to you this Autumn!

We are holding 7 TAP courses in around the UK – they are:

3 day Fast-track TAP Cert Training Delivery Skills
- Click here to view the course outline

Date City
2nd-4th September London - date now fully subscribed!
21st-23rd September Leeds - hurry, only 1 place remaining!
23rd-25th September Perth
30th September - 2nd October Newport

3 day Trainer of Choice
- Click here to view the course outline

Date City
9th-11th September London
16th-18th September Cardiff
23rd-25th September Edinburgh

Places are booking up quickly – to reserve your place or learn more about these TAP Courses contact me on 02476411288

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FREE e-Taster sessions

Tired Feet
Classroom trainers … are your feet killing you?

How to Enhance your Skills & Increase your employability

Join in our free virtual classroom tour

  • experience the look, sound and feel of participating in a web-based training session
  • enjoy a fun, interactive, virtual classroom session using tools such as whiteboard, text chat, application sharing
  • amaze yourself by what you can achieve using this medium
  • transfer your current training skills to a virtual classroom environment easily

 All this from the comfort of your own desk

  • Session are 45 minutes
  • Limited to 8 places per session
  • Open to all TAP trainers
  • No previous experience required

You will need:

  • Computer & Internet connection
  • Speakers or headset

For dates, please E-mail Laura Crank

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Awards Event another success!

Left to Right, Frances Day and Lorraine Stone














Lorraine Stone from Abbey Santander receiving her TAP Diploma Certificate from Frances Day Director of Learning at The Training Foundation.

On the 22nd July, The Training Foundation held a successful Awards Event to celebrate the achievements of its proud learners.

Commemorative certificates were awarded for completion of the Diploma in Learning Facilitation, the Diploma in Blended Learning and the Trainer of Choice programme. The presentations were made by Frances Day, Director of Learning.

A photographer was in attendance to capture everyone’s moment of glory and the key moments were video’d to provide a record of the day.

The event was attended by Nick Mitchell, the Chief Executive of the Training Foundation, who gave an interesting speech on how the training industry is faring in the current economic climate, and ideas for overcoming the challenges being presented.

Marie Dolan spoke passionately about Trainer of Choice and her involvement in the development of it. This new programme is essential for the development of trainers’ self-awareness and explores engagement with learners on an emotional level.

The attendees enjoyed the opportunity to meet their peers, along with the trainers and staff from The Training Foundation who had supported them along their learning journey. The delicious buffet lunch was also much appreciated, and the glass of fizz that accompanied it!

Some comments from the day:

'Just wanted to say thank you to you and everyone else involved at the Training Foundation for the event the other day. I really enjoyed it and the presentations were very interesting.'

Michael Muir

'A quick note to say thank you for the great day Karen and I had at the Training Foundation yesterday. We both found the day very enjoyable and as usual the organisation, speakers and activities were first class...Please pass on our thanks to all involved in making yesterday a success and we look forward to our next visit to the Training Foundation.'

Simon McGlinchey
Brewin Dolphin

'Just wanted to say it was really good to meet you and thank you so much for organising the Awards day. I had a great time and really enjoyed the opportunity of meeting other fellow award winners.'

Lorraine Stone
Abbey Santander

The next event will be held in Coventry on November 4th 2009; please contact Sharon Litterick or Claire Brookes if you are interested in attending.

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Meeting todays challenges: World of Learning Conference 2009

Leading experts address the impact of the economic climate and how learning and development can and should respond.

Leading experts on business learning and development (L&D) from major international and UK organisations will be among the world class speakers at the World of Learning Conference 2009, taking place at the NEC, Birmingham on 30 September & 1 October 2009.

Chaired by BBC news broadcaster and presenter Bill Turnbull, the agenda has been put together following extensive research and consultation with industry leaders on the issues affecting the L&D industry today. It covers the impact of the current economic climate on businesses, the role of L&D in contributing to business performance, and how L&D professionals can learn the necessary skills to face the challenges of today’s pressures and demands.

The keynote addresses are being delivered by: John McNamara, Chief Executive at the Alliance of Sector Skills Councils, examining how L&D can contribute to better business performance; industry guru Nigel Paine, Managing Director of, sharing his views on engaging employees and learners; and Penny Tamkin, Programme Director – Management & Leadership at the Work Foundation, who will look at driving performance improvements through learning.

A further highlight is the Future of Learning Forum, which will feature a leading international panel of experts examining the changing face of learning in the current economic climate. The panel consists of Martyn Sloman, Visiting Professor at Kingston Business School, Penny Tamkin, Programme Director – Management & Leadership at The Work Foundation, Malcolm Pickup, Head of People Development at TNT UK, and Laura Overton, Managing Director of Towards Maturity. It will cover issues of how L&D should align itself with changing business priorities, the role of L&D in HR issues and how to maintain momentum in tough circumstances.

The case-study led conference programme will enable delegates to benefit from the opportunity to hear first-hand how a wide range of commercial, public sector and charitable organisations from a variety of industries including media, technology, retail and finance, have approached current L&D challenges. Among the high profile organisations speaking are Rolls-Royce, Marks and Spencer, Lloyds TSB, British Red Cross, BBC, BT Group, NHS Coventry and Sony Electronics Europe.

Highlights include:

Demonstrating the value of the L&D function
Stephen Mapp, Senior Manager – L&D Planning & Analysis at Lloyds TSB, will be examining how to demonstrate the value of the L&D function including presenting the business case for investment in staff development, contributing to critical business needs through L&D and determining the L&D contribution to performance improvement. The session will be facilitated by Chris Goodwin, Managing Director at the Results Driven Group.

Utilising coaching as a vital business tool
Jon Summerson, Career Planning & Development Manager at the British Red Cross, will be discussing the relevance of coaching in the current economic climate, how traditional approaches to coaching need to adapt and the role of coaching in up-skilling employees to respond to increased competition. He will also look at utilising in-house talent for coaching and how online coaching and mentoring can contribute to effectiveness and efficiency. Also joining in the discussion, which is facilitated by Tim Hawkes, Managing Director at Unlimited Potential, is Sue Liburd, Coach at Unlimited Potential.

Developing skills during organisational change
Chaired by Adrian Snook, Deputy CEO at the Training Foundation, this session will features two case studies from two very different perspectives with contrasting organisational drivers. From the private sector is Nicola Holmes, Global Director of Learning & Development at Rolls-Royce, who will be examining re-skilling in the workplace, including how to understand and enhance existing inhouse talent, the business case for re-skilling over replacing, how to identify new skills within the workforce and ascertaining what can be introduced, development or taught, updating old skills to respond to new approaches and how to access the funding available to help re-skill. The public sector case study will be presented by Jan Spalding, Head of Workforce & Development at NHS Coventry and Chair of Coventry and Warwickshire Leadership Management Group, who will discuss integrating learning strategy and talent management to enhance skills including developing a long-term flexible learning strategy around business drivers, identifying and escalating skills within the workforce and evaluating the outcomes from such activity.

Leadership development in a changing business environment
Sarah Henbrey, Director – People & Organisational Development at Sony Electronics Europe, will present a case study on developing leaders within Sony, which will focus on creating outstanding leaders in times of organisational change, refining leadership programmes in order to cope with today’s economy, the role of leaders in driving change and engagement and the leader’s role in creating an environment where innovation flourishes. The session is being facilitated by Simon Foster, Client Solutions Director at the Centre for High Performance Development.

Alison Church, Senior Conference & Marketing Manager at the World of Learning, comments: “The conference programme addresses the most pressing L&D issues facing businesses today, how L&D can tackle them and how L&D professionals can equip both themselves and the business with the skills to confront the challenges head on.”

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TAP Partner of the Month, NATS

Every year, the safe arrival and departure of over 200 million passengers lies in the hands of NATS, the leading provider of air traffic control services to aircraft flying in UK airspace and over the eastern North Atlantic.

Crucial to passenger safety are the NATS engineers, who not only need to be competent in maintaining complex air traffic control systems, but also have the capability to work efficiently and quickly - often under significant pressure.
The Technical Training Services (TTS) Department, based at the Corporate and Technical Centre near Fareham, ensures they have the skills and expertise to meet these requirements.
Programme Delivery Manager Stuart Whiteley and his team of trainers face a number of challenges within the overriding aim of continually raising the bar to support the delivery of efficient, safe, value for money services to the flying public.
"Our trainers are dealing with highly demanding, professional and technically competent individuals, so it's essential that they maintain a high level of knowledge and understanding themselves," says Stuart. "We're moving more towards a role as facilitators of knowledge transfer around the business, rather than deliverers of training."
This is partly due to the ever-changing and complex nature of training requirements; there is no such thing as an off-the-shelf training programme at NATS, which Stuart believes makes the training environment unique.
"Removing people with such responsible roles from their operational jobs is difficult," he explains. "We're always under pressure to deliver to the right level and the right duration and that means keeping the course length to a minimum. We have to be extremely flexible too. It's not uncommon for us to re-schedule courses or deliver
training through the night to accommodate work commitments."
In 2008 a number of factors combined to strengthen TTS's resolve to drive up and highlight the quality of its training delivery.
The final phase of the transfer of NATS' air traffic control centre from West Drayton in London to Swanwick in Hampshire, which also involved a major overhaul of the way in which systems are managed, gave TTS the perfect opportunity to review its approach to training delivery. Consultation with its customers confirmed that flexibility, speed and relevance were top priorities.
With such a rare wealth of in-house knowledge and expertise, and as one of very few air traffic control providers to have developed its own engineering competence scheme, the introduction of new European competence assurance regulations has given TTS the aspirations to market its training beyond the UK.
External validation of the quality of its training, in addition to internal quality assurance initiatives, was seen to be essential to these aspirations. TTS had already worked with The Training Foundation's TAP Learning System, but the time seemed right to step up its association, both to establish a common standard of delivery and to earn coveted and externally recognised TAP Partnership status.
Using a TAP season ticket, which enables groups of trainers to enrol at discounted rates on any programme of their choice during a 12-month period, all of Stuart's team had undertaken a TAP Certificate in Training Delivery Skills Course by the end of the year.
"Most of these people have years of knowledge and experience as trainers but everyone of them came back enthused by what they'd learned," says Stuart.
"They were so keen to get into the classroom and tryout these new techniques. It's given them structure and confidence, and it's given me confidence that they're all operating to
a common standard, as well as the flexibility to move instructors around different courses."
Stuart and his team acknowledge that subject matter experts (many of the trainers have an engineering background) can have a tendency to talk at people, rather than interact with them. This is not only bad for the learning experience, but can even run the risk of transferring bad practice. TAP's strong focus on the use of questioning techniques had a profound impact.
Richard Kenchington was only six months into the job when he enrolled on the 5 Day Training Delivery Skills Course. He found it to be an excellent starting point for his new career.
"Up until that point I'd had more of a lecturing style and the biggest learning point for me was the use of questions to get participants to think for themselves and interact. It keeps them more alert and I'm getting lots of positive feedback."
John Clarke, on the other hand, has been training for eight years, but welcomed the
opportunity to get some independent feedback on his training delivery from a 3 Day Fast-track Training Delivery Skills Course.
"It gave me the chance to review what I was doing and what I could do better. It was a great reminder of how the TAP techniques can enhance the learning experience for students by getting away from Powerpoint and encouraging more proactive participation."
The impact of these modifications is reflected in an overall improvement in feedback scores. The common quality standards facilitated by TAP have also helped with the seamless delivery of a massive training initiative at NATS' new air traffic control centre in Prestwick.
"We're fielding two trainers to Prestwick every week for a continuous series of courses over a six month period," says Stuart. "As all our trainers are TAP trained it doesn't matter who I send because I know the structure and standard will be
The TAP Certificate in Training Design & Development for Richard and TAP certificate in Facilitation Skills for John have further boosted the team's expertise.
"As we move towards a more facilitative style of training and use more systems experts to deliver the deep knowledge aspects of the course, learning the art of facilitating and managing discussion has been invaluable," says John. "We
now make the content much more involving. For example, instead of presenting students with a systems diagram and then talking them through it, we'll develop the diagram together as a group exercise. It makes the learning experience more
powerful and the students really like it.
" With all engineering trainers now TAP qualified
the team has earned Silver TAP Partnership status, an accolade that Stuart intends to exploit externally, as well as internally. "We have an excellent brand and a huge amount
of knowledge and expertise we can export to the air traffic control equipment market globally," says Stuart. "TAP Silver Partnership status will give us a real point of differentiation by showing potential clients that we consistently aspire to and achieve
the highest standards of training.”

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TAP Qualification of the month, TAP certificate in E-Learning Implementation

This blended course programme is designed for managers and team leaders to help them implement e-Learning effectively in their organisations.

The course covers developing an e-Learning strategy for your organisation, the technical infrastructure, managing projects, effective marketing through to evaluating the success of your programmes.  This Participation in the programme will help you to:

• Develop an e-learning strategy for your organisation that reflects the unique opportunities and constraints faced by your organisation and which integrates effectively with your overall learning and development strategy;
• Identify the skills required to implement your strategy and determine which of those you already have at your disposal, which need to be developed, and which are best resourced externally;
• Determine the most appropriate technical infrastructure, including authoring tools, learning management systems, web conferencing systems, etc.;
• Identify the key stakeholders in your e-Learning strategy and develop a plan to build their commitment to the strategy;
• Manage content development projects to more consistently meet targets for quality, time and cost;
• Develop a plan to market your e-Learning programmes and effectively in order to maximise take-up;
• Evaluate the success of your programmes in order to justify the investment and continuously improve their effectiveness.

This blended learning programme includes tutor-led online pre and post learning activities plus a 2 day face-to-face classroom workshop.

See what past delegates say about this qualification:

'Excellent. Thank you for a great 2 days and cramming so much into the programme and being supportive.'

Amanda Gunning
Royal United Hospitals

'The course made me feel more empowered with relevant knowledge.  Now I can say that I am more qualified for my job role.'

Peter Shillcock
The Forensic Science Service

If you wish to take advantage of the 20% discount that’s available for the TAP Qualification of the month please do call me before 31st August to get enrolled, tel: 02476 411 288 or

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