The TAP Qualified Professional Newsletter
|August 13th 2008||Volume 1, Number 3|
In This Issue
Dates for your diary
Every year The Training Foundation takes part in a wide range of Learning and Development related events. TAP Qualified Professional LinkedIn members will receive advance notice and special registration privileges. Jot these dates in your diary!
16th to 18th September 2008, Harrogate, Yorkshire
World of Learning Conference and Exhibition 2008,
19th to 20th November 2008, NEC, Birmingham
Learning Technologies 2009 Conference and Exhibition,
28th to 29th January 2009, Olympia 2, London
5th Getenergy Global Energy Exploration & Production Annual Event,
23rd to 25th March 2009, London
CIPD HRD Conference and Exhibition,
21st to 23rd April 2009, ExCeL, Docklands, London
Welcome to the August issue of Talking TAP!
Thanks to our Recommend a Friend initiative, which we announced last month, the TAP Qualified Professional Group is still growing rapidly. In this months issue of Talking TAP we provide the first of a series of hints and tips on getting the most from LinkedIn. We also offer the chance for a lucky member to win a free book, packed with some really useful pointers.
As many of you may know, Paul Edmondson is one of the team of training consultants employed by The Training Foundation. Last month he set off to deliver a two day course in Manila, capital of the Phillipines. We asked him to share his experiences with the rest of the TAP Qualified Professional Group. The result was his contribution: The Manila File.
The TAP Qualified Professional of the Month for August is Mr. Dave Jones, a Staff Training Officer with Rolls-Royce who specialises in Business Improvement Training.
Our TAP Partner of the Month is Oxford University, which lays claim to be the oldest university in the English speaking world!!
In our Article of the Month Ron Mackrell considers the range of human factors that often undermine investments in ‘lean’ initiatives. Find out more below.
Finally, because this is the holiday season we are able to offer Group members exclusive access to discounted late availability places on selected TAP courses running in late August and early September. These include a Fast-Track Training Delivery Skills event, a Foundation Award in Training Delivery Skills event, a Foundation Award in Training Design and Development Skills event and the hugely popular From Trainer to L&D Consultant. To find out more about availability, simply bounce a reply to this mail stating which event you are interested in.
Until next month,
Tenth Anniversary Celebrations go with a fizz...
As we revealed in a previous edition of Talking TAP, the 23rd July marked the 10th Anniversary of The Training Foundation.
The anniversary celebrations were held at Technology House, with photographers and a full camera crew in attendance. Some of the attendees were caught on camera toasting the occasion with Bucks Fizz: (from left to right) Marcia Samson from law firm Denton Wilde Sapte, Chris Norburn from Training Matters Associates Ltd, Adrian Snook from The Training Foundation, Nick Mitchell, Chairman and CEO of The Training Foundation and Dena O'Gorman of Guys and St Thomas’s NHS Trust.
Representing a broad range of sectors, from finance, engineering and retail to IT, health and education and from the largest multinationals to the independent trainer, the attendees had all successfully achieved TAP Diplomas in Learning & Development, e-Learning and Blended Learning. As they stepped forward to receive their TAP Diploma certificates the invited audience warmly applauded their achievements.
Following this hugely successful event, formal TAP Diploma award ceremonies will now take place every six months. Group members currently enrolled on a TAP Diploma programme can find out the dates of forthcoming Diploma award ceremonies from the TAP Diploma co-ordinator Sharon Litterick.
Getting the most from your LinkedIn Account
Thanks to the latest release of LinkedIn functionality you can now search the complete Directory of other LinkedIn Groups that currently exist around the globe.
To do this:
Of course there are a bewildering array of other ways in which you can use your LinkedIn Account, if you take the trouble to find out how. These include knowledge sharing, finding former colleagues or schoolfriends or simply seeking out new opportunities amongst the 25 million other members.
Interested in finding out more about how to get the most from LinkedIn?
If so, simply bounce a reply to this email with the words 'Getting more from LinkedIn' in the subject line. We will be delighted to send you a short four page guide which we have written specifically for group members.
We will also send a free copy of a very useful book called I'M ON LINKEDIN -Now What, to the first person who bounces us a reply to this issue of Talking TAP. To review the contents of this book by Jason Alba simply click here or on the image of the cover above.
The Manila File
Manila is on the west coast of one of the largest islands of the 7000 that make up the Philippines, in South East Asia. Being the capital city of a country populated by almost 93 million people, it is a hive of activity; maritime trade, government, culture and tourism.
What impact is the credit crunch having on learning and development?
Last month Group Member Bob Parry asked a question of real relevance to us all: Is learning and development sliding into recession?
In total Bob received 18 very detailed responses from around the world, charting the range of ways in which organisations are adapting their learning and development strategy to cope with the current economic challenges. To review these responses simply click here and then click the the Yellow button marked 'View Full Profile'. You can access Bob's question by clicking on the 'Q&A' tab, which appears just under his name and the words 'United Kingdom'.If you have a burning question to ask the whole Linked In Community, please contact Claire Brookes before the end of August. Your question could be profiled in the September issue!
TAP Qualified Professional of the Month
Dave Jones recognises that becoming an excellent trainer is not easy. “You need to be comfortable with yourself and have good listening skills in order to build true rapport for maximum engagement”. He sees this ability as crucial in order to ensure recall and retention. “A good trainer is often a good storyteller" he commented, "However training is far more than showing a PowerPoint presentation, the skill is to use the power of the group; don’t tell them what they can tell you!”
Dave originally joined Rolls-Royce as a Craft Apprentice and after 4 years became a CNC Machinist. In 1996, Dave joined the Business Improvement function at Rolls-Royce becoming a manufacturing engineer in 1998. In 2000 he moved into the training department at Rolls-Royce, a career path which gradually led to a position in Rolls-Royce Global Learning and Development as Staff Training Officer. Dave explains that he is keen to take on greater challenges and feels sure that his TAP qualifications will help him to do this.
Dave believes that preparation is key; every delegate deserves the same level of energy, attention and enthusiasm that you would give the first and only person on a course. "You’ve got to want to be a trainer and love to train in order to succeed.”
Jones achieved the TAP Certificate in Training Delivery Skills in 2007 and is due to complete the TAP Certificate in Facilitation Skills and the TAP Certificate in Design and Development Skills later this year. Ultimately he is working towards the TAP Diploma in Learning & Development.
TAP Partner of the Month
There are now over 120 TAP Partner organisations throughout the UK, committed to the employment of TAP Qualified Professionals in order to guarantee the quality of learning and development services. This month we profile Oxford University.
In an environment where the mission is to provide exceptional education to the very best of the world’s students and to attract, develop and retain the highest calibre of academic staff it is not surprising that similarly high aspirations apply to the delivery of essential business support systems and services.
Jackie Boyer heads up the training team located within the Business Systems and Projects (BSP) division, which provides project management, service delivery and support services for information and communications technologies (ICT) delivered centrally and to other key areas of the University’s operations.
Jackie and her team of four trainers and one training administrator take their responsibilities to support the roll-out and smooth running of business systems very seriously.
"We believe in designing and delivering exceptional systems training to help personnel at all levels to perform their jobs to the best of their ability," she says. "It’s vital that people know how to use business systems correctly because they hold important data about staff and students."
Article of the Month: Learning to change, by Ron Mackrell
Ron Mackrell, Director of the TAP Partners Programme considers the human factors that often undermine investments in ‘lean’ initiatives.
Next to life and death one other thing is certain, change. Yet mankind has constantly struggled with the complexities and challenges brought on by change.
Today’s global business world is no exception. Increasingly more ferocious competition from abroad has left many of our manufacturing companies moribund or in decline. Regrettably there is no panacea, only by recognizing and accepting the rapid pace of change can we act and find survival strategies.
There can be no doubt that with the disappearance of both manufacturing and now service industries new initiatives must be found. Britain led the world through invention and innovation during the industrial revolution, but in today’s highly competitive global markets innovation is needed just to survive. The Japanese are an example of how radical these changes can be, in particular to the automotive industry. They transformed their industry by building to customers’ needs and individual orders (pull) rather than mass producing (push) and hoping to sell through dealer outlets. The consequences were massive; reducing waste, inventories, and failures whilst improving quality and delivery.
Some westerners have now adopted the principles of lean manufacturing and as manufacturers inculcate their employees in these models it became clear that their suppliers needed to follow their example. The results have been mixed, with some companies enthusiastically embracing the new order and finding benefits in them. The difficulties facing some UK companies’ adaptation to lean has been their cultural legacy. When these companies have been run as command and control organisations it becomes difficult to instill empowerment overnight. It requires a different mindset and management style, which is more participative and democratic in its decision-making and change initiatives.
Lean thinking assumes that all employees are seen as an asset. “Employees are an integral part of the business enterprise, not extensions of machines: employee empowerment is good.” (Lean Transformation)
Individuals at all levels make contributions to continually improve performance and meet the changing demands of the customer. (Kaizen)
About Ron Mackrell ABILD
Ron Mackrell has had a varied career. He has a Masters Degree in management and technology, a diploma in career counseling and is a qualified practioner in hypnotherapy.
He has held a number of senior positions in sales and marketing functions and has more than 20 years of recruitment and career counseling experience. He is currently Director of the TAP Partners Programme with The Training Foundation.
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