Programmes
TAP communities
Autoglass
The Training Foundation worked with Autoglass to configure a modular certification scheme within the Trainer Assessment Programme which provided achievable milestones for the team to work towards.
Team members initially completed courses leading to the TAP Certificate in Training Delivery Skills, thereby gaining confidence in their enhanced delivery skills. As a result they were immediately able to modify existing programmes to better cater for the different learning styles and experiences of delegates. They also learned how to interact with the trainee technicians to get them involved in the program.
Steve Sinclair-Day, Autoglass technical training manager commented, “Autoglass is seeking to provide a centre of training excellence for the repair and replacement industry allowing us to deliver the highest standards of service for motorists.”
“The Trainer Assessment Programme provided our trainers with a thorough development programme that met their individual training needs for enhanced skills and abilities. It soon became evident that the training techniques and skills learned within the programme have been invaluable in instilling pride and self-confidence.”
To download the full case study
-please click here
(135Kb - requires Adobe Acrobat Reader)
Featured Case Study
AXA Sun Life
Part of the 15th largest company in the world,AXA Sun Life provides pensions, financial
planning and investment solutions and advice
to millions of individuals and businesses through
Britannia and Birmingham Midshires building
societies.
In the fiercely competitive, tightly regulated
financial services sector, it is essential (as well as
mandatory) that all customer facing staff are trained
to sell the right product at the right time in a way
that is fair to all customers, whether individuals or
companies. This responsibility falls to Regulated
Sales Training Manager Paul Ingleby and his team of
four trainers, who operate out ofAXA's Coventry
based head office.



