Programmes
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TAP communities
The integration of the former North Glamorgan and Pontypridd & Rhondda NHS Trusts in April 2008 to form Cwm Taf NHS Trust, brought together a full spectrum of healthcare services with the objective of providing quality, patient focused healthcare to around 330,000 people across both regions. From a training and educational perspective this means ensuring that staff have the right skills in the right place at the right time.
The merger presented a number of challenges to Helen Thomas, who heads up the new Trust's Corporate Training Department. Not only did she have the cultural issue of amalgamating two training teams from the former Trusts, but also the task of ensuring a consistent, high quality approach to the design, delivery, accreditation and evaluation of all corporate training programmes.
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Featured Case Study
AXA Sun Life
Part of the 15th largest company in the world, AXA Sun Life provides pensions, financial planning and investment solutions and advice to millions of individuals and businesses through Britannia and Birmingham Midshires building societies.In the fiercely competitive, tightly regulated financial services sector, it is essential as well as mandatory) that all customer facing staff are trained to sell the right product at the right time in a way that is fair to all customers, whether individuals or companies. This responsibility falls to Regulated Sales Training Manager Paul Ingleby and his team of four trainers, who operate out of AXA's Coventry-based head office.
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