Programmes
For a full list of courses, click on the categories below:
TAP communities
Since its founders started leasing out rolling stock almost 150 years ago Lombard, a leading asset finance specialist and part of The Royal Bank of Scotland (RBS) Group, have been helping businesses to obtain the vehicles, vessels, aircraft, machinery or technology they need. In the competitive finance arena, where customer loyalty is vital and much harder to come by than in the banking world, attracting, developing and retaining the highest calibre of staff is a top priority.
Until the latter part of 2006 investment in learning and development (L&D) had been steady but unspectacular. Having disbanded the training function for a while, the business decided it needed to up its L&D game to achieve ambitious business targets and a new small team was formed in the autumn of 2006 to drive the L&D agenda forward.
To download the full case study -
please click here
(720kb - requires Adobe Acrobat Reader)
Featured Case Study
AXA Sun Life
Part of the 15th largest company in the world, AXA Sun Life provides pensions, financial planning and investment solutions and advice to millions of individuals and businesses through Britannia and Birmingham Midshires building societies.In the fiercely competitive, tightly regulated financial services sector, it is essential as well as mandatory) that all customer facing staff are trained to sell the right product at the right time in a way that is fair to all customers, whether individuals or companies. This responsibility falls to Regulated Sales Training Manager Paul Ingleby and his team of four trainers, who operate out of AXA's Coventry-based head office.
More case studies
Click on the icon below to download your free copy of Adobe Acrobat Reader
