The University of Oxford lays claim to be the oldest university in the English speaking world, attracting over 18,000 students from more than 130 countries and employing over 8,500 university staff.

In an environment where the mission is to provide exceptional education to the very best of the world’s students and to attract, develop and retain the highest calibre of academic staff it is not surprising that similarly high aspirations apply to the delivery of essential business support systems and services.

Jackie Boyer heads up the training team located within the Business Systems and Projects (BSP) division, which provides project management, service delivery and support services for information and communications technologies (ICT) delivered centrally and to other key areas of the University’s operations.

Jackie and her team of four trainers and one training administrator take their responsibilities to support the roll-out and smooth running of business systems very seriously.

"We believe in designing and delivering exceptional systems training to help personnel at all levels to perform their jobs to the best of their ability," she says. "It’s vital that people know how to use business systems correctly because they hold important data about staff and students."

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