Buckinghamshire County Council–IT Training Team

Website: http://www.buckscc.gov.uk

Contact: Sarah Barnes - IT Training Manager

The ICT Training team are committed to delivering high quality training solutions to our user community of 4000+ employees plus school based staff. The team of seven TAP trainers plus two ICT Support Assistants support users on all our desktop applications which include: SAP, Microsoft, LiveSite, and our two bespoke Social Care Applications Swift and Protocol.

A schedule of open courses is published every quarter with the team running on average 20 courses a week in one of our five fully equipped training rooms or on delegate site if preferred. On top of this we run specific closed courses for teams and other organisations as well as offering 1-1 support at the desk.

This year we introduced ‘The Learning Zone’ as part of our development programme. The Learning Zone not only links all our customers directly to available IT Training courses but also to added learning materials - introducing the blended learning concept. The site provides access to User Guides, Hints and Tips, and has introduced the use of E-learning. The IT Training Team assists on many major corporate projects and the introduction of blended learning has enabled many more people to have choice over how and when their training is delivered. In addition these modules can be used to support staff through learning either within a classroom environment or as an aide when back in the workplace.

TAP has enabled us to demonstrate that quality is driven through the whole training life cycle – from development to delivery and we firmly believe that it has assisted us in our drive for continual business excellence.