National Leadership and Innovation Agency for Healthcare - Service Improvement & Leadership Directorates

 

                       

Website: http://www.nliah.wales.nhs.uk

Contact: Paul Cottingham - Service Improvement & Development Manager Service Improvement Directorate

The National Leadership and Innovation Agency for Healthcare (NLIAH) was set up in 2005 as a strategic resource to support NHS Wales deliver its exciting and ambitious agenda. In its short history NLIAH has already gained national and international recognition for the quality of its work.

NLIAH has specialist knowledge, skills and experience in leadership and orgainsation development, service improvement, workforce development, governance in health and partnership working. The NLIAH team supports NHS Wales in building self improving organisations with a focus on ever better quality and safety of patient care.

To maintain credibility, teams within NLIAH need to be confident and competent to design, develop and deliver to a consistently high standard. Offered by the Training Foundation, the TAP Certificate in Training Delivery Skills learning methodology, provides the infrastructure through which individuals can develop programmes regardless of subject matter, allowing their skills to be utilised across NLIAH directorates:

LEADERSHIP DEVELOPMENT

The leadership climate in public services is changing with an increasing emphasis on emotionally intelligent leadership underpinned by effective skills and competence. The NLIAH Care to Lead development framework has been designed to ensure that NHS leaders thrive in this changing world to ensure delivery of fast, safe and effective  healthcare services for Wales.

SERVICE IMPROVEMENT

The imaginative Modernisation Assessment process focuses on the extent to which Welsh health communities are taking forward the service improvement agenda, with process and cultural change running in parallel. Service Improvement operates within two domains; formal programmes to up skill individuals and teams in the use of service improvement tools and techniques, and bespoke tailored support to help project implementation and modernisation, resulting in improved quality of patient care/experience and well being for the citizens of Wales

WORKFORCE DEVELOPMENT

The NLIAH Workforce Development team has a crucial role to play in supporting NHS Wales to reshape, develop, educate and train the healthcare workforce. NLIAH also leads on the introduction of a new integrated workforce planning system, to support the delivery of a sustainable workforce for the future.

PARTNERSHIP WORKING

Improving public services in Wales is founded on the premise of individuals and organizations working together to deliver better services locally to citizens. The Partnership Development team supports the NHS to develop its skills and
capacity to work in a collaborative environment enabling staff and organisations to realise this ambition.

  Paul Schanzer, Senior Development Lead states that “In a constantly changing NHS Wales environment, NLIAH needs to provide opportunities for staff to develop the necessary skills, knowledge and behaviours to support the service through times of change and reconfiguration”. TAP plays an important role in the fulfilment of this ethos. As NLIAH continues to grow its own practitioners across its directorate teams, TAP offers the springboard to develop new talent with a consistent approach to the development of skills, confidence and an ability to engage effectively with the service.

   Paul Cottingham, Service Improvement Manager added, “In an ever changing environment where the ‘one size fits all’ approach is not an option, and given the range and diversity of both the service and its workforce, TAP offers a highly regarded, consistent standard of training design, delivery and facilitation. It enables the delivery of world class service improvement methodologies such as ‘Lean Thinking’ and ‘Six Sigma’, to a diverse workforce, underpinning NLIAH’s role in supporting NHS Wales to deliver world class healthcare for the people of Wales”