Barclays PLC - Personal Customers Network

Website: www.barclays.co.uk

Contact: Peter Ewan - Regional Recruitment & Training Manager

Barclays Bank’s retail banking division employs 95 dedicated regional trainers, all of whom hold the TAP® Certificate in Training Delivery Skills.  Peter Ewan, Barclays’ Regional Recruitment and Training Manager, commented:
“We found this fantastic, the response has been universally positive, everyone
has loved it. Our trainers are now really clear on how to structure training events to best meet the needs of delegates and the business. As a result trainers have developed as individuals, the effectiveness of our function has improved and this, in turn, has had a positive impact on the business. Better training in the business means better service for our customers.”