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Managing Challenging Behaviour

In your role as a trainer, have you ever experienced what you might class as a ‘challenging delegate’ and struggled to deal with their behaviour? You know the ones. The delegate who: 

  • just seems to have got out of the wrong side of the bed that morning
  • constantly interrupts other participants when they’re speaking
  • appears unusually argumentative
  • talks to other delegates throughout the programme
  • appears disruptive…. 

… name a few. 

Well, this short two and a half hour webinar will give you some tips and strategies for diagnosing, understanding and managing the behaviour so that the programme outcomes are achieved for everyone involved. 

Want to know more? Please call one of our dedicated Account Managers on 02476 411288. The outline for this webinar is also available to view by clicking the button below.

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